{"id":954,"date":"2022-06-13T10:43:16","date_gmt":"2022-06-13T08:43:16","guid":{"rendered":"https:\/\/visimind.home.pl\/autoinstalator\/wordpress2\/?page_id=954"},"modified":"2026-04-08T15:37:14","modified_gmt":"2026-04-08T13:37:14","slug":"support","status":"publish","type":"page","link":"https:\/\/visimind.com\/products\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; module_class=&#8221;support-banner&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#000000&#8243; min_height=&#8221;364.7px&#8221; custom_padding=&#8221;140px|0px|0px|0px|false|false&#8221; custom_padding_tablet=&#8221;90px||90px||false|false&#8221; custom_padding_phone=&#8221;50px||50px||false|false&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;|auto|0px|auto|false|false&#8221; custom_margin_tablet=&#8221;|auto|0px|auto|false|false&#8221; custom_margin_phone=&#8221;|auto|0px|auto|false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;0px|15px|0px|15px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;main-heading&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Montserrat|700|||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;65px&#8221; header_line_height=&#8221;1.1em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_font_size=&#8221;30px&#8221; custom_margin_tablet=&#8221;||30px||false|false&#8221; custom_margin_phone=&#8221;||25px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|false&#8221; header_font_size_tablet=&#8221;45px&#8221; header_font_size_phone=&#8221;35px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; header_line_height_tablet=&#8221;1.1em&#8221; header_line_height_phone=&#8221;&#8221; header_line_height_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;25px&#8221; header_2_font_size_phone=&#8221;17px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span data-teams=\"true\">Support &amp; Services<\/span><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; module_id=&#8221;rma&#8221; module_class=&#8221;support-banner&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; min_height=&#8221;364.7px&#8221; 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header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;65px&#8221; header_line_height=&#8221;1.1em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_font_size=&#8221;30px&#8221; custom_margin_tablet=&#8221;||30px||false|false&#8221; custom_margin_phone=&#8221;||25px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|false&#8221; header_font_size_tablet=&#8221;45px&#8221; header_font_size_phone=&#8221;35px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; header_line_height_tablet=&#8221;1.1em&#8221; header_line_height_phone=&#8221;&#8221; header_line_height_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;25px&#8221; header_2_font_size_phone=&#8221;17px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span data-teams=\"true\">Support and Repair requests<\/span><\/h2>\n<p>For any RMA or support, please email <a href=\"mailto:support@visimind.se\">support@visimind.se<\/a> or use the form below.<\/p>\n<p>[\/et_pb_text][et_pb_contact_form use_spam_service=&#8221;on&#8221; 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(power, spinning, point cloud)*&#8221; field_type=&#8221;text&#8221; fullwidth_field=&#8221;on&#8221; conditional_logic=&#8221;on&#8221; conditional_logic_rules=&#8221;%91{%22field%22:%22power%22,%22condition%22:%22is%22,%22value%22:%22Yes%22},{%22field%22:%22power%22,%22condition%22:%22is%22,%22value%22:%22Intermittent%22}%93&#8243; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; form_field_background_color=&#8221;RGBA(255,255,255,0)&#8221; form_field_text_color=&#8221;#000000&#8243; form_field_focus_text_color=&#8221;#000000&#8243; custom_css_free_form=&#8221;.selector {color: white !important}||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_contact_field][et_pb_contact_field field_id=&#8221;Cable&#8221; field_title=&#8221;Has the cable been modified? (if yes, you need to provide mating connector with open wires for the repair teams to be able to establish connection with the sensor. Failure to do this would incur extra cost of 500 USD per piece)*&#8221; field_type=&#8221;radio&#8221; radio_options=&#8221;%91{%22value%22:%22No%22,%22checked%22:0,%22dragID%22:-1},{%22value%22:%22Yes%22,%22checked%22:0,%22dragID%22:0}%93&#8243; fullwidth_field=&#8221;on&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; form_field_background_color=&#8221;RGBA(255,255,255,0)&#8221; form_field_text_color=&#8221;#000000&#8243; form_field_focus_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_contact_field][et_pb_contact_field field_id=&#8221;Message&#8221; field_title=&#8221;Write serial number and detailed description of issue (if regarding more than one sensor, write serial number and description for each sensor).*&#8221; field_type=&#8221;text&#8221; fullwidth_field=&#8221;on&#8221; _builder_version=&#8221;4.27.3&#8243; form_field_background_color=&#8221;#FFFFFF&#8221; form_field_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_contact_field][et_pb_contact_field field_id=&#8221;RMA&#8221; field_title=&#8221;RMA solution*&#8221; field_type=&#8221;radio&#8221; radio_options=&#8221;%91{%22value%22:%22Replace with refurbished sensor (faster processing, subject to availability)%22,%22checked%22:0,%22dragID%22:-1},{%22value%22:%22Repair broken sensor (slower processing)%22,%22checked%22:0,%22dragID%22:0}%93&#8243; fullwidth_field=&#8221;on&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; form_field_background_color=&#8221;RGBA(255,255,255,0)&#8221; form_field_text_color=&#8221;#000000&#8243; form_field_focus_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_contact_field][et_pb_contact_field field_id=&#8221;Contact&#8221; field_title=&#8221;Return shipping address including receiver contact details and email address*&#8221; field_type=&#8221;text&#8221; fullwidth_field=&#8221;on&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; form_field_background_color=&#8221;#FFFFFF&#8221; form_field_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; module_id=&#8221;cables&#8221; module_class=&#8221;integration-info-section&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; min_height=&#8221;364.7px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;71px|0px|90px|0px|false|false&#8221; custom_padding_tablet=&#8221;60px||60px||false|false&#8221; custom_padding_phone=&#8221;45px||45px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;|auto|0px|auto|false|false&#8221; custom_margin_tablet=&#8221;|auto|0px|auto|false|false&#8221; custom_margin_phone=&#8221;|auto|0px|auto|false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;0px|15px|0px|15px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;main-heading&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; header_font=&#8221;Montserrat|700|||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;65px&#8221; header_line_height=&#8221;1.1em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_font_size=&#8221;30px&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_margin_tablet=&#8221;||10px||false|false&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|false&#8221; header_font_size_tablet=&#8221;45px&#8221; header_font_size_phone=&#8221;35px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_line_height_tablet=&#8221;1.1em&#8221; header_line_height_phone=&#8221;&#8221; header_line_height_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;25px&#8221; header_2_font_size_phone=&#8221;17px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Custom cables and interface boxes<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.8em&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_3_text_color=&#8221;#000000&#8243; custom_margin=&#8221;||120px||false|false&#8221; custom_margin_tablet=&#8221;||70px||false|false&#8221; custom_margin_phone=&#8221;||55px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Visimind can help you with customized cables with your choice of connectors as well as custom made interface boxes for tough environment or where weight is crucial. We have staff, tools, and experience with many types of connectors used in the industry and can make sure your Velodyne Lidar integrates easily into your solution.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_margin_tablet=&#8221;||||false|false&#8221; custom_margin_phone=&#8221;||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;0px|15px|35px|15px|false|false&#8221; custom_padding_tablet=&#8221;||10px||false|false&#8221; custom_padding_phone=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ef9f2a&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding_phone=&#8221;0px||0px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/visimind.home.pl\/autoinstalator\/wordpress2\/wp-content\/uploads\/2022\/04\/custom-cable.png&#8221; title_text=&#8221;custom-cable&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/visimind.home.pl\/autoinstalator\/wordpress2\/wp-content\/uploads\/2022\/04\/custom-cable-interface.png&#8221; title_text=&#8221;custom-cable-interface&#8221; align=&#8221;center&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f2f2f2&#8243; min_height_last_edited=&#8221;off|tablet&#8221; height_tablet=&#8221;100%&#8221; height_last_edited=&#8221;off|desktop&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|0px||0px|false|false&#8221; custom_padding_phone=&#8221;||||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; module_id=&#8221;faq&#8221; module_class=&#8221;common-accordion&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;75px||75px||false|false&#8221; custom_padding_tablet=&#8221;60px||60px||false|false&#8221; custom_padding_phone=&#8221;45px||45px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;|auto|0px|auto|false|false&#8221; custom_margin_tablet=&#8221;|auto|0px|auto|false|false&#8221; custom_margin_phone=&#8221;|auto|0px|auto|false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;0px|15px|0px|15px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;main-heading&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; header_font=&#8221;Montserrat|700|||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;65px&#8221; header_line_height=&#8221;1.1em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_font_size=&#8221;30px&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_margin_tablet=&#8221;||10px||false|false&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|false&#8221; header_font_size_tablet=&#8221;45px&#8221; header_font_size_phone=&#8221;35px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_line_height_tablet=&#8221;1.1em&#8221; header_line_height_phone=&#8221;&#8221; header_line_height_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;25px&#8221; header_2_font_size_phone=&#8221;17px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Frequently Asked Questions<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.8em&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_3_text_color=&#8221;#000000&#8243; custom_margin=&#8221;||120px||false|false&#8221; custom_margin_tablet=&#8221;||70px||false|false&#8221; custom_margin_phone=&#8221;||55px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Below you find some common questions we receive. If you don&#8217;t find what you are looking for, you are always welcome ton <a href=\"\/products\/contact-us\/\">contact us<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; custom_padding=&#8221;0px|15px|0px|15px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;We are interested in purchasing a LiDAR. What does Visimind sell?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#000000&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#000000&#8243; open_toggle_icon=&#8221;&#x32;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Montserrat|700|||||||&#8221; title_font_size=&#8221;25px&#8221; title_line_height=&#8221;1.2em&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;#000000&#8243; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;20px|0px|20px|0px|false|false&#8221; title_font_size_tablet=&#8221;20px&#8221; title_font_size_phone=&#8221;18px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#f2f2f2&#8243; border_width_bottom=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Visimind is the primary distributor of Hesai, Ouster, and Seyond LiDAR across the EMEA region.<br \/>We typically maintain stock to ensure delivery within 2\u20133 business days.<br \/>To support your decision-making, we provide demonstration units and a Try &amp; Buy program, giving you the opportunity to test equipment before committing to a purchase. For customers requiring complete solutions, Visimind delivers tailored integrations of both hardware and software for a wide range of applications. We can adapt solutions to your specific requirements, ensuring seamless integration. All our systems come with a warranty and full support as standard.We also have demonstration units and Try &amp; buy so you can test before committing to a purchase.<\/p>\n<p>For customers seeking a complete solutions we also offer our own integrations with software specifically designed for a large variety of applications. We also have the ability to customize the software and hardware in order to tailor the integration for your specific application. Our integrations come with a warranty and support guarantee as a matter of course.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What comes with the LiDAR?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#000000&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#000000&#8243; open_toggle_icon=&#8221;&#x32;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Montserrat|700|||||||&#8221; title_font_size=&#8221;25px&#8221; title_line_height=&#8221;1.2em&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;#000000&#8243; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;20px|0px|20px|0px|false|false&#8221; title_font_size_tablet=&#8221;20px&#8221; title_font_size_phone=&#8221;18px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#f2f2f2&#8243; border_width_bottom=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;]It depends on the manufacturer, but lidars usually come with a power supply, all necessary cables, and visualization software. You&#8217;ll need a PC that meets the minimum specs listed in the product datasheet.<br \/>\nFor Seyond lidars, there are several power supply and communication interface options to choose from. We&#8217;ll help you select the right configuration when preparing your quote, and these components are priced separately.[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I get a point cloud from the LiDAR?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#000000&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#000000&#8243; open_toggle_icon=&#8221;&#x32;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Montserrat|700|||||||&#8221; title_font_size=&#8221;25px&#8221; title_line_height=&#8221;1.2em&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;#000000&#8243; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;20px|0px|20px|0px|false|false&#8221; title_font_size_tablet=&#8221;20px&#8221; title_font_size_phone=&#8221;18px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#f2f2f2&#8243; border_width_bottom=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>That depends on what you mean by a \u201cpoint cloud.\u201d A LiDAR sensor outputs raw measurements in its own coordinate system, scan by scan. What is usually called a point cloud is the result of combining many such scans into one dataset. To achieve this, you need additional technology to track the LiDAR\u2019s movement, such as SLAM or inertial navigation.<br \/>Most LiDARs also include a vendor-specific viewer where you can visualize the data, save it, and replay stored scans \u2014 though typically on a scan-by-scan basis rather than as a fully merged point cloud.<br \/>We can support you with both the methods and the hardware needed to generate full point clouds, as well as help you integrate LiDAR into your own products.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How many LiDAR sensors can one use together?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#000000&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#000000&#8243; open_toggle_icon=&#8221;&#x32;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Montserrat|700|||||||&#8221; title_font_size=&#8221;25px&#8221; title_line_height=&#8221;1.2em&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;#000000&#8243; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;20px|0px|20px|0px|false|false&#8221; title_font_size_tablet=&#8221;20px&#8221; title_font_size_phone=&#8221;18px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#f2f2f2&#8243; border_width_bottom=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>One can use as many you can. This is possible with phase lock and one can set them that they don\u2019t look the same direction.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can LiDAR sensors track objects?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#000000&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#000000&#8243; open_toggle_icon=&#8221;&#x32;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Montserrat|700|||||||&#8221; title_font_size=&#8221;25px&#8221; title_line_height=&#8221;1.2em&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;#000000&#8243; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;20px|0px|20px|0px|false|false&#8221; title_font_size_tablet=&#8221;20px&#8221; title_font_size_phone=&#8221;18px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#f2f2f2&#8243; border_width_bottom=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;]LiDAR sensors by themselves do not inherently recognize or track objects \u2014 they primarily deliver raw measurement data. Object detection and tracking can be developed in-house or achieved by integrating 3rd-party perception tools that provide functions such as 3D object perception. Visimind can also support you in using and integrating such tools.<br \/>\nSome newer LiDAR sensors are starting to include built-in object detection, but this is still uncommon, and such functions are mainly for applications where the LiDAR is static.[\/et_pb_toggle][et_pb_toggle title=&#8221;What rotation speed or refresh rate do the LiDARs have?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#000000&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#000000&#8243; open_toggle_icon=&#8221;&#x32;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Montserrat|700|||||||&#8221; title_font_size=&#8221;25px&#8221; title_line_height=&#8221;1.2em&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;#000000&#8243; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;20px|0px|20px|0px|false|false&#8221; title_font_size_tablet=&#8221;20px&#8221; title_font_size_phone=&#8221;18px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#f2f2f2&#8243; border_width_bottom=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;]Rotational LiDAR sensors typically have a rotation rate between 5\u201320 Hz. Some models allow you to choose the exact rotation rate, while others offer only a few fixed options.<br \/>\nNewer \u201csolid-state\u201d LiDARs do not have a rotating head; instead, you can select the refresh rate. Similar to rotational sensors, some solid-state models let you choose the exact refresh rate, while others offer a limited set of options. A few LiDAR sensors are also capable of running at rates above 20 Hz.[\/et_pb_toggle][et_pb_toggle title=&#8221;What range accuracy does a LiDAR have?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#000000&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#000000&#8243; open_toggle_icon=&#8221;&#x32;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Montserrat|700|||||||&#8221; title_font_size=&#8221;25px&#8221; title_line_height=&#8221;1.2em&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;#000000&#8243; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;20px|0px|20px|0px|false|false&#8221; title_font_size_tablet=&#8221;20px&#8221; title_font_size_phone=&#8221;18px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#f2f2f2&#8243; border_width_bottom=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;]Range accuracy varies between LiDAR models. In general, newer \u201csolid-state\u201d sensors tend to have slightly lower accuracy than traditional rotational LiDARs, but the exact performance depends heavily on the specific model and vendor. Keep in mind that datasheets can sometimes be optimistic (in reality this is quite common).<br \/>\nIf accuracy is critical for your application, it\u2019s best to discuss it on a case-by-case basis. Visimind has tested the accuracy of the LiDAR models we offer, so we know their real-world performance. Among our lineup, the most accurate sensor is the XT32.[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I use a LiDAR for military applications?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#000000&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#000000&#8243; open_toggle_icon=&#8221;&#x32;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;Montserrat|700|||||||&#8221; title_font_size=&#8221;25px&#8221; title_line_height=&#8221;1.2em&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;#000000&#8243; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;20px|0px|20px|0px|false|false&#8221; title_font_size_tablet=&#8221;20px&#8221; title_font_size_phone=&#8221;18px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#f2f2f2&#8243; border_width_bottom=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;]Using LiDARs for military applications has a few important considerations. Some vendors restrict their LiDARs from military use, while others may limit \u201coffensive\u201d applications. A few LiDARs are allowed for all types of military use. It\u2019s important to consult with us, as export restrictions may also apply. Additionally, LiDARs operate at different wavelengths, which can be relevant depending on your application. Please contact us to discuss your specific requirements.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support &amp; ServicesSupport and Repair requests For any RMA or support, please email support@visimind.se or use the form below.Custom cables and interface boxesVisimind can help you with customized cables with your choice of connectors as well as custom made interface boxes for tough environment or where weight is crucial. We have staff, tools, and experience [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-954","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support and Repair<\/title>\n<meta name=\"description\" content=\"Support and Repair requests for your LiDAR. 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